FAQ
Carefully read below as your question may be answered before contacting us.
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How can I get in contact with someone if I cannot find an answer to my question on the frequently asked question page? To contact a customer service representative, send an email at any time to keepwinningsis@gmail.com and we will try to get back to you within 24-36 hours, if not sooner. If applicable, please have your order number included in the email.
What If I email and haven’t gotten a response? Allow 1-2 business days for a response from our customer service team.
Customer Services
Hours: 9am-5pm Monday to Friday. No emails are answered on the weekend or holidays.
How do I proceed for any questions, compliments or complaints about my order?
We prefer to take all questions, compliments, or complaints via email keepwinningsis@gmail.com. It will allow you to give full detail about your concerns, and allow us to have something to reference when addressing your concerns. Please include your order number.
What do I do if I receive an item that’s damaged?
Please email us keepwinningsis@gmail.com.
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How do I know If I’m getting my correct size?
There is a size chart on the website to help you. There is also size charts photo’d in the product photo slides. Read the description as it states where the item runs small or true to size.
Order Processing
How can I change/add a product on my order?
Once you have placed your order, the order is logged and cannot be adjusted. We request that you review the contents of your order before continuing to the payment section.
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Can I modify the address once my order has been placed?
Yes. This type of adjustment is possible as long as the order has not yet been shipped. Please contact us as soon as possible to notify us of the changes to your order. If an urgent email is ASAP after you notice it.
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Do you charge tax? Yes. We operate out of North Carolina 4.75%. CA state tax is 4.75%
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Is shopping online at your site secure? Yes. Our shopping cart processes all information by using the latest and highest PCI DSS security technology.
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Do you keep my personal information?
Yes, your personal information including name, email address, billing and delivery address when applicable is securely stored in our Wix database with a PCI DSS encryption. This information is available for future orders when logging in, so that you do not have to type it again when you come back and shop with us. Credit card information is NEVER stored.
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Do you sell or trade any of my information?
Absolutely not. We do not sell, trade, or share any of your information with anyone under any circumstances. Click Store Policy to review our Privacy Policy.