Shipping Policy

Where does my product ship from?

North Carolina

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How long does shipping take?

You can look for the package to be shipped anywhere between 3-14 business days, after placing your order unless otherwise stated in the product description.

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What happens when my item is returned to sender? 

If your item is returned to sender it’s usually because the address was invalid, or entered incorrectly. Sometimes it also happens because your unit, suite, or apt number is missing. When this happens you are responsible for covering $10 to reship within the US, outside of the US may vary. Please email Keep Winning. Sis, and give your correct address, then you’ll be invoiced via email to reship your order.

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Is it possible to have same day delivery?  At the moment we do not offer express shipping. However, we can expedite your order.

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Who is my package shipped through?

Standard Shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. You will receive a shipping notification email with your tracking number after your order ships.

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What do I do if my tracking status says “delivered” but I haven’t received my package?

We will review your order and make sure there are no discrepancies. We will thoroughly investigate and check, to be sure that your package went out routinely. In the event that we find no discrepancies, we then would suggest that you contact the carrier USPS (United States Postal Service). Give them your tracking number and let them know you didn’t receive your package even though USPS states proof of delivery. You will then file a claim with the carrier because once it ships it’s in the hands of USPS.

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What if I received my package but an item was missing? We will open an investigation. First, we check your order number to make sure we checked the contents of your package with the packing slip, which you should have a copy of with your package. Second, we then check inventory for an overage of the item. If step 1 & 2 show no discrepancies we conclude our investigation by suggesting you contact the carrier USPS. If we find errors in Step 1 and/or 2 during our investigation we will resend your item at no cost to you. If the item(s) missing are unavailable we will contact you to replace it with something else or simply issue you a refund.